Since 1995, Service Leadership has provided senior managers of IT service companies with effective, actionable advice on how to improve their operational performance and results.

 

Paul C. Dippell, Founder & CEO for Service Leadership

Service Leadership clients benefit from Paul Dippell's more than twenty years of experience building and running successful companies focused on the IT Solutions market. Since founding Service Leadership, Dippell has worked with hundreds of Solution Providers. He has led efforts to identify the key factors that make some Solution Providers more profitable than others. Building on these benchmarks, he has developed a portfolio of services to guide Solution Providers looking to boost their profits. An often featured speaker for industry events, Dippell provides actionable insight on a variety of topics to help IT Solutions companies enhance their financial performance. Topics include: "Transitioning to a Successful Solution Provider Business Model in a Competitive Market", "The Buy & Sell Side of Solution Provider Mergers & Acquisitions" and many others.

Service Leadership was founded because Dippell wanted to address the needs of IT Solutions Providers searching for a vendor-neutral approach to help rapidly improve their financial performance. His related experience prior to Service Leadership includes:

  • Established the IT Solutions practice for USBX Advisory Services, a leading mid-market mergers and acquisitions advisory firm.
  • Drove recurring revenues for Fortune 500 customers worldwide as Vice-President of IT Managed Services for Xerox Connect (NYSE: XRX).
  • Led the business development efforts for Advanced IT Services including four strategic acquisitions as Vice President of Service Operations Consulting for CompuCom, a multi-billion dollar IT solutions provider.
  • Successfully acquired and integrated more than 15 IT Services companies in 18 months as Vice President of Mergers, Acquisitions & Integration for All Covered, Inc., the largest provider of Managed Services to small businesses nationwide and a leading consolidator in the sector.
  • Founded a mid-market IT services company and performed two private equity raises to launch it.
Dippell is also the publisher of the Service Leadership Index™ reports, the leading vendor- and media-independent benchmark of Solution Provider profitability. He remains dedicated to aiding Solution Provider owners and executives who want to maximize the cash flow and stock value of their companies.


Additional Expertise

Other Service Leadership contributors include similar senior professionals with in-depth experience in:

  • Building and running outsourced NOC, help desk, dispatch center and spare parts operations,
  • Building and running IT services sales and customer service operations,
  • Customizing, implementing and gaining user acceptance for customer relationship management (CRM) and sales force automation (SFA) systems,
  • Customizing, implementing and gaining user acceptance for technical dispatch, time and billing and manpower planning systems.